Privacy Policy
Effective Date: 6 April 2025
At Print Met Erika, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and how we protect it. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information when you visit our website, place an order, or interact with us:
Personal Identification Information: Name, email address, phone number, mailing address, billing information.
Order Information: Details of the products or services you request (e.g., design preferences, print quantity, file uploads).
Payment Information: Credit card information or other payment details required to complete transactions.
Usage Information: Information about your interactions with our website, including IP addresses, browser type, and operating system.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Process Orders: To fulfill and deliver your print orders, including payment processing and shipping.
Customer Support: To provide customer service, address inquiries, and resolve any issues related to orders or services.
Marketing and Communication: With your consent, we may send you promotional emails, newsletters, or other marketing materials related to our products and services.
Improving Our Services: To analyse usage patterns and improve the user experience on our website and in our services.
Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Protect Your Information
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure payment gateways, and firewalls. While we take steps to protect your information, no security system is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. However, we may share your information in the following situations:
Service Providers: We may share your information with trusted third-party service providers who assist us in processing orders, payment, shipping, and marketing. These providers are contractually bound to protect your information.
Legal Compliance: We may disclose your information if required to do so by law or in response to legal processes such as subpoenas or court orders.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and track your interactions with our site. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.
6. Your Choices and Rights
You have the following rights regarding your personal information:
Access: You can request a copy of the personal information we have about you.
Correction: If any of your personal information is inaccurate or incomplete, you can request it be updated or corrected.
Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: You may choose to opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights, please contact us at hello@printmeterika.co.za.
7. Third-Party Websites
Our website may contain links to third-party websites or services that are not owned or controlled by PrintMetErika. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Print Met Erika
10 Penrith Rd, Kenilworth, Cape Town, 7708
info@printmeterika.co.za
